ABOUT CAPTAIN SAFARIS

Captain Safaris (U) Limited is a privately-owned travel management company in Uganda founded by Mr. Mugisha John Bosco in 2012. His aim was to build a robust all-round transport company that would solve the gap in executive transport industry in Uganda.

Help clients for business or leisure - by providing honest and excellent service. For almost a decade now, captain safaris has served thousands of satisfied clients from various industries from multi-national companies, embassies, government agencies and even families and friends who are looking for an adventure.

We pride ourselves in our team of certified experts with reputable industry knowledge and years of experience. Our travel and immigration specialist constantly undergo progressive training in customer service and industry trends to ensure we are only giving quality service and sound advice to our clients.

Captain Safaris is fully and legally registered company operating car rentals, tours and travel, aviation support, car rentals, Captain Safaris commenced business 9 years ago and has since grown into a major operator.

Our driving force is the passion to provide efficient and personalized customer car service to all those who engage with us. we always strive to exceed our customers’ expectations by keeping our promises and assuring them of our trust at all times. Our service delivery is pegged on quality, value and reliability. Our growth pattern can be traced largely to references and word of mouth from clients who have enjoyed a satisfying and fulfilling experience with us.

OUR MISSION

Achieving peoples’ and companies’ dreams as we help them travel smart, with the aim to exceed their expectations for service, quality and value. We will strive to earn our customers loyalty by working to deliver more than promised, being honest and fair and “going the extra mile” to provide exceptional personalized service that creates a pleasing business experience. Treat employees and customers like family and never compromising our commitment to superior customer service. We will work to engage the community in which we operate, improve diversity through our ranks, and contribute resources to the causes that matter the most.

Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long term profitability.

OUR VISION

Our Vision is to be the premier and preferred company on the Ugandan tour and travel market and to offer service beyond customer satisfaction and demand we want to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

For almost a decade now, when captain safaris started its operations, we have succeeded in transacting business in eastern Africa and beyond to countries like the South Sudan, Democratic Republic of the Congo, Kenya and the others in our company we know better than anyone else the boundaries, the standards, the needs and wants of clients and we transform this knowledge into holidays being meticulously crafted for them.

“Our dedication to our is absolute and is reflected by the repetitive clients we have all these years from these markets, for example the embassy of the Democratic Republic of the Congo and their comments about our services. With our staff's firsthand knowledge and expertise, we are always ready offer a perfect and first-class service to our clientele"

Founded locally, the captain safaris team guarantees you an unrivalled Ugandan, East African and above all African travel experience, we combine international practice with local expertise, to give our clients the most exciting, peaceful, authentic and enjoyable time in Africa. We have chosen exceptional lodges and hotels that guarantee maximum comfort, and that support sustainable development through conservation measures, in order to preserve the natural environment

We guarantee personal service, with particular attention to our client needs. Through our extensive networks, we ensure maximum security and comfort to all our clients. We look forward to welcoming you to East Africa, and making your experience the most memorable.

OUR VALUES

Our values help us drive our objectives and provide us with guidelines by which we achieve good results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team so we achieve full potential.

Integrity

We insist on open, honest and fair relationships with our customers, each customers and business partners. We believe this is the only tenet of a successful business.

Leadership

We will continuously strive to “do the right” in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow

People

We respect our employees and value their contributions in teamwork, and as a team, delivering exceptional results to our clients and their customers. we are committed to the professional development of each person as they progress through their career at captain safaris.

Clients

We value our clients as business partners. we are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.

Entrepreneurial Spirit

We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our position as one of premier providers in our industry.

WHY CHOOSE CAPTAIN SAFARIS

Our intimate, first-hand knowledge of Uganda & East Africa and its operations with whom you will share your experience, enables us to offer you the very best. Our philosophy of working with you at every stage of the planning process allows us to fine tune your requirements whether it be your accommodation, internal travel plans or anticipated activities.

Today we have so much choice when it comes to travelling in Uganda or East Africa; it’s often a little mind-numbing to make a decision which part of the country to travel, let alone with whom to travel. Captain Safaris makes the choice easy not only do we traverse Uganda but also across over to Rwanda.

OUR OBJECTIVES

We are customer focused organization; we listen to our customers by providing them superior service exceeding their expectation. Thus, earning their trust, respect and confidence.

We are a unified team, where we believe in collaboration, professionalism, investing in our employees, technology, quality, continuous learning and improvement.

We consistently believe in the sense of originality and Its innovation, as we empower our people to be creative and resourceful.

We value our role in the community, where we recognize the responsibility and opportunity to contribute to society and make a meaningful difference.

We communicate global reputation by ensuring effective corporate visibility.

We expect to cover the region with time, we love the remoteness, timelessness and diversity of the areas we operate in here and believe we offer our guests access to the region's best wilderness and wildlife areas.

Captain safaris offers our quests exclusive access to all the public access parks and reserves of the region's best, it’s easy to get overwhelmed by its 10 national parks, its status as one of Africa’s most popular birding destinations (with around 1,050 species-50% of those on the continent and 11% in the world), its 18 primate species and its impressive panoply of outdoor activities. But in a country of superlatives- the world's largest free-standing volcano, the world’s second-largest freshwater lake, African’s highest mountain range, the headwaters of the world’s longest river - we take you there!!!

Whether travelling as a couple, a family, a group or individual, we satisfy your needs and personalities, because our destinations offer a range from high-end luxury to more affordable options.

We offer complete. tailor-made services throughout the region including logistics. sightseeing and extensive list of accommodations.

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© 2024 Captain Safaris. All Rights Reserved.

Address Information

Plot 2, Shumuk House, Room 56, P.O Box 997 Kampala - Uganda

Telephone Contacts

Tel: +256 778 061974
+256 772 985545

Email Contacts

Email:info@captainsafaris.com
johmugisha1@gmail.com